Agents received "I'm experiencing difficulties" when launching Sidd

Incident Report for Laivly

Resolved

This incident has been resolved.
Posted Apr 08, 2026 - 16:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 08, 2026 - 15:59 UTC

Update

We are continuing to work on a fix for this issue.
Posted Apr 08, 2026 - 15:37 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 08, 2026 - 15:35 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Apr 08, 2026 - 15:26 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Apr 08, 2026 - 15:26 UTC

Investigating

We are experiencing an outage. Users are not able to launch Sidd impacting majority of users. Our team is investigating and will provide an update in the next 15 mins.
Posted Apr 08, 2026 - 15:13 UTC
This incident affected: Sidd Duo (Engine Configuration Service).